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Download Policies and Procedures PDF |
Thank you for considering Infinity Park for your event! Outlined below are all of the policies and procedures to be considered when booking and using any of the facilities at Infinity Park. Any questions can be addressed by one of our
event professionals! If you have questions or would like to set up a time to tour the facility, please contact 303.248.7100 or
events@InfinityParkEventCenter.com.
When Booking the Facilities at Infinity Park |
When Using the Facilities at Infinity Park |
When Booking the Facilities at Infinity Park
Food Service Partners
You have the option to use one of our seven preferred caterers for food service in the International Center. Please contact
them directly, for your convenience they are listed below.
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Download Preferred Partners PDF |
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BISTRO BOYS CATERING |
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CATERING BY DESIGN |
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CONTINENTAL "DIVINE" CATERING |
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EPICUREAN CATERING |
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FOOTERS CATERING |
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GOURMET FINE CATERING |
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THE GOURMET KITCHEN |
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OCCASIONS BY SANDY |
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SAM TAYLOR'S BBQ |
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THREE TOMATOES CATERING |
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TONY ROSACCI'S FINE CATERING |
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Tony Rosacci’s Fine Catering is our exclusive food and beverage partner for the Pitch, plazas surrounding the Pitch, and Try Club. Contact information is listed above for your convenience. Please contact them directly for pricing, menus, and sampling.
Booking
You will receive a contract which will need to be signed and returned with the deposit. An event is not considered confirmed until the signed contract and deposit is received. A site visit will be conducted upon signing the contract, if it hasn’t already taken place. Then 30-45 days prior to your event a final walkthrough with your event manager will be scheduled. At this time a diagram of the room will be mapped and all details aside from guest count guarantees will be determined. food and beverage guarantees will be due 7 days prior to the event with the final guarantee due 3 days prior to the event. If changes are made within three days of the event, additional change order fees may be incurred.
Cancellation & Refund Policy
A change of date is equivalent to a cancellation. All monies paid will be non-refundable for events cancelled within 30 days of the contracted event date. Cancellations 30 – 89 days prior to the event the client will forfeit 75% of the Total license fee. An event cancellation more than 90 - 179 days prior to your event will forfeit 50% of the Total license fee. for cancellation 180 days prior to the event, 25% of the Total license fee will be forfeited. for events that fall in our Prime season or within 30 days of your written cancellation notification, 100% of all monies due will be retained by Infinity Park.
Payment Schedule
- A completed signed packet to include contract, deposit, and event center policies is required to secure an event date.
- Payment may be made by check or credit card.
- A $1,000.00 Performance Deposit is due upon the signing of a contract. This deposit is fully refundable 60 days following the event provided no damage was incurred by you, your guests, caterer, or other vendors assisting with the event, or additional services were added liability is no way limited to the amount of your performance deposit.
- 50% due at signing of contract with the balance of 50% due 30 days prior to the event.
- Should there be a remaining balance from your event, it will be returned within 60 days of your event date.
For Multiple-Event contracts, 50% of the total contract amount is due at the signing of the contract with the balance 50% due 30 days prior to the first scheduled event.
Event Diagrams
Infinity Park offers general diagrams for planning purposes. A formal diagram for your contracted event with one round of edits is included in the facility rental rate. Additional changes will incur a fee of $50 per hour, with most changes taking one - two hours. All diagrams will require an approval signature. Changes after approval will result in additional change fees.
Facility Rental Rates
Facility rental rates are inclusive of a four-hour event with two hours to set up and an additional two hours to tear down. Additional time may be purchased at the rate of $250.00 per hour for set and strike and $500 per hour for event time. All prices are subject to change without notice.
A 15% discount will be applied for non-profit groups that can provide a determination letter from the government identifying them as a 501C(3) status.
Facility rental fees in the Event Center are inclusive of the following: parking, dining tables, banquet chairs, on-site manager, facility staff, housekeeping services, in-house sound system, microphone and podium and applicable tax. Audio/visual requirements, specialty staffing, event rentals and food/beverage service may be provided for additional fees.
For all outdoor events, the client will be responsible for renting tables, chairs, and any other required equipment. We have two rental partners at Infinity Park who can meet your needs. Their information is listed under rental items.
Private Event Policies
- We reserve the right to inspect and control all private events, including the right to monitor and control noise levels.
- Infinity Park is a smoke-free environment. Smoking is permitted only in designated areas outside the facility.
- Infinity Park owners and management are not responsible for loss of or damages to articles brought into the stadium property or Event Center.
- Infinity Park reserves the right to refuse or stop alcoholic beverage service to any individual or group at any time. The facility is required to enforce liquor laws as regulated by the state of Colorado.
- The client will assume full responsibility for the conduct of all persons in attendance, including subcontractors, and for any damages done to any part of the premises or theft of property.
- Infinity Park prohibits the use of its facilities for any activities that are illegal or deemed inappropriate.
- Prices are subject to change at any time without notice.
- Infnity Park reserves the right to take photographs of events for its own records and for future promotional uses.
Reservation
A tentative reservation can be made to hold any date. This will give you frst right of refusal. Once another inquiry is received you will receive three business days to secure or release the space. To secure a date, Infnity Park requires a reservation deposit of 50% of the facility rental rate and a signed rental contract.
Scheduling Priorities
For Scheduling purposes, events fall into three priority categories:
First Priority Events
Events with a first priority for scheduling purposes at Infinity Park include all full stadium events such as sporting events, concerts and other large events.
Second Priority Events
Events with a second priority for scheduling purposes at Infinity Park include events that do not require the full use of the stadium such as tradeshows and conferences, or other similar sized events.
Third Priority Events
Events with a third priority for scheduling purposes at Infinity Park include events that only require a small space of the facility.
Specialty Staff (optional)
Infinity Park can provide specialty staffing services to assist in the success of your event. The rates range from are $25.00 - $150.00, per hour, per person and are based on a four-hour, consecutive minimum. Staff may include: Coat Check staff and Directional greeters, Audio - Visual Technicians, and security staff.
When Using the Facilities at Infinity Park
Ancillary Services
State of the art video projection systems, electrical services, and IT services can be provided. For a list of these services and rates, please contact your sales representative.
Catering
Catering services may be provided by those companies listed as approved caterers. Food and beverage minimums may apply. Full service catering with catering staff is required for groups over 50 attendees. Box breakfast or lunch service can be a drop off service by approved caterers for groups under 50 only. Drop off service after 4:00 pm will incur a $100 housekeeping fee. Buffet or plated events for groups of 20 or more attendees will require full service staffing.
Damage & Liability
Infinity Park, the City of Glendale, and their agents and partners assume no responsibility for damages or loss of any merchandise or materials brought on the property at any time. Any loss or damage to the facilities caused by guests and/or staff hired by the client may result in additional damage fees.
Decorations
The facility must approve all decorations that are supplied by the client. no rice, bird seed, confetti, glitter, silly string, etc. is allowed on site. Decorations must be removed at the end of the event. Candles must be enclosed in glass. All setup must meet free safety codes. A basic cleaning fee is included in this facility rental rate. for additional services, fees will be billed at actual plus 20%. Additional clean up and tear down will be billed as additional pre-arranged event hours. Infinity Park, the City of Glendale and their agents are not responsible for any items brought to the facility. White or silk flower petals are the only type allowed for scattering at the facility. There are no storage facilities located within Infinity Park, all must be brought in and removed.
Fog and haze machines are not permitted at Infinity Park.
Electrical
Electrical requests should be made to your stadium Event Manager. for individual exhibitor requests, an “Electrical service request form” should be filled out and sent in along with the correct service charge. All electrical work needed on the property of Infinity Park must be completed by a stadium electrician or a third party that has been approved by the facility’s management.
Insurance
A Certificate of general liability Insurance is required for all events naming Infinity Park and/or City of Glendale as additionally insured.
Licenses and Permits
Infinity Park strictly adheres to the NFPA and the local Glendale Fire Department fire codes and regulations. Required permits must be obtained from the Glendale fire Department and Glendale building Department.
Novelty Stands
Locations of portable merchandise stands must be approved by Infinity Park and Glendale Fire Prevention. Floor plans must be submitted 48 hours prior to the event.
Pyrotechnics
For any pyrotechnics taking place, permission must be approved by Infinity Park and the City of Glendale. Permits must be obtained from the Glendale Fire Department and Glendale building Department. Pyrotechnics may only be discharged at Infinity Park by a licensed and insured pyrotechnic.
Tents
All required permits must be obtained from the Glendale Fire Department. All tents will be required to have exit signs with battery back up and free extinguishers at strategic locations.
Liquor
Scrum Enterprises owns the liquor license at Infinity Park. All beverage service is provided by scrum Enterprises. Neither you nor any of your guests will be permitted to bring alcohol onto the premise. If this rule is broken your event may be cancelled and all monies forfeited.
Liquor Donations
Infinity Park does permit liquor to be donated to your event based on set criteria. This includes, but is not limited to, your organization being a 501C(3), having the product delivered to Infinity Park, attention Infinity Park beverage Manager from a distributor and zero invoice. The client will be responsible for all labor fees associated with receiving, storing, pouring and inventory.
Please see the full Donation Policy for more information.
Load In/Out Policies
Event load in/out should take place during the time specified in the Event License Agreement, and be completed no later than the agreed upon time. Additional charges may be applied if the events load in/out takes place outside of the specified time.
Rental Items
Infinity Park has partnered with Event rents for all indoor events. These rentals can be arranged by the client, catering company, or Infinity Park directly.
Indoor Rental Services |
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EVENT RENTS |
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Shipping & Recieving
The loading dock is located on the southwest end of the facility, on the corner of East Kentucky and south Birch Street.
The Event Manager must be notified of all deliveries prior to delivery date; Infinity Park reserves the right to refuse any shipments that have not been pre-approved. A shipping form should be submitted by each vendor who will be accessing the stadium via the loading dock.
Storage
Infinity Park has a limited amount of storage avaliable. Storage space will only be made avaliable if requested in advance on a first come first serve basis.
